Privacy Policy

1. Introduction

BNH COMMERCIAL SOLUTIONS LIMITED provides commercial consultancy and business support services from its office at 67 Brantwood Road, BEXLEYHEATH - DA7 6LH, United Kingdom (GB). The service range includes business process reviews, tender and bid support, operations cost analysis, supplier and contract management and growth planning workshops. As part of this work BNH Solutions may hold contact details, company records and sensitive commercial documents that belong to its clients and enquirers.

This privacy policy sets out the principles that guide the handling of personal data. It explains what personal data may be collected, why it is collected, how it is stored and protected, and the rights available to individuals. The policy applies to this website, to correspondence by email and telephone, and to all engagement materials produced by BNH Solutions.

BNH Solutions is committed to transparency. If any statement in this policy is unclear, contact the details provided at the end of the document and BNH Solutions will respond with a plain explanation. Nothing in this policy diminishes the rights granted by the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

For the purposes of data protection law, the data controller for the personal data described in this policy is BNH COMMERCIAL SOLUTIONS LIMITED. Its registered and principal place of business is 67 Brantwood Road, BEXLEYHEATH - DA7 6LH, United Kingdom (GB). The legal entity uses the short trading name BNH Solutions in its website and day to day correspondence, but all legal obligations under this policy rest with the full company.

BNH Solutions does not operate through hidden entities and does not license its data to undisclosed partners. Enquiries about this policy can be directed to the data protection contact named in the final section. All staff and independent advisers engaged by BNH Solutions are bound by confidentiality agreements before they are given access to any personal data held under this policy.

3. Information We Collect

BNH Solutions collects only the information needed to respond to enquiries, deliver services and meet legal obligations. The categories of personal data are intentionally narrow and are described below.

• Identity information such as name, job title and the company you represent. This is used to address you correctly and to understand the scope of your enquiry.
• Contact details such as a business email address, telephone number and postal address. These are collected when you send an enquiry or place an order.
• Commercial information supplied during a review or workshop, including operational data, financial summaries, supplier records and business plans. Such material is treated as confidential.
• Correspondence records including emails, meeting notes and messages exchanged with BNH Solutions. These help to keep a reliable record of agreed decisions.
• Technical information gathered automatically while visiting this website, including browser type, device type, approximate region and pages viewed. This information does not ordinarily identify a single person.
• Usage information such as the date and time of visits and the referring source that brought a visitor to the site.

BNH Solutions does not collect special category data such as details about health, race, religion or political opinions, and does not intend to do so through routine business. If such data is shared in correspondence by a client it is stored with the same care and, where required, deleted without delay.

4. How Information Is Collected

Information reaches BNH Solutions through several routine routes. Direct contact is the most common, when an individual sends an email to desk@bnhsolutions.buzz, calls the telephone number shown on the website, or submits an enquiry by post. Telephone calls may be logged in a private contact record so that a returned call can be handled correctly.

The website is a second route. When a page is loaded, standard server logs and any activated analytics tools may record technical identifiers automatically as described in the cookies section of this policy. BNH Solutions does not place hidden forms or invisible tracking fields and does not purchase contact lists from data brokers.

A third route is indirect supply, where a company forwards a colleague, a contractor shares a visiting card, or a public directory lists a business email address. In each of these cases BNH Solutions relies on the legitimate interest of contacting a person relevant to an active or proposed piece of work.

5. Lawful Basis for Processing

UK data protection law requires a valid reason for processing personal data, known as a lawful basis. BNH Solutions relies on four main bases depending on the situation at hand.

• Consent, where an individual has freely agreed to receive specific communications, for example a newsletter or marketing update. Consent can be withdrawn at any time.
• Contract, where processing is necessary to prepare a proposal or to deliver a service the client has requested or agreed to receive.
• Legal obligation, where BNH Solutions must keep records for tax, anti money laundering or company law purposes even when a client does not request it.
• Legitimate interest, where processing is fair and necessary for running the business, such as responding to a genuine enquiry or keeping a deliverable secure. BNH Solutions balances this interest against the rights of the individual and will always respect an objection where fairness demands it.

When consent is the basis, the request for consent is clear and separate from other terms. The individual decides freely and the acceptance or refusal does not block access to the core website content.

6. How Information Is Used

Personal data gathered by BNH Solutions is used for purposes that a reasonable client would expect. The principal uses are listed below.

• To respond to an enquiry and to provide the information or proposal requested.
• To administer a commercial engagement, including agreeing scope, scheduling meetings and issuing invoices for services delivered.
• To prepare reports, cost analyses, tender documents and growth plans that form part of a contracted piece of work.
• To protect the confidentiality of client records through appropriate storage and access controls.
• To meet accounts, tax and audit obligations placed on the company by law.
• To improve the website so that navigation and content remain clear and useful to visitors.
• To send occasional updates only where an individual has agreed to receive them and has not withdrawn that agreement.

BNH Solutions does not sell personal data and does not use personal data to make automated decisions that produce legal or similarly significant effects without human review. All substantive decisions about a consultancy engagement are reached by a named adviser.

7. Sharing and Disclosure

Personal data is shared only where necessary and always under clear conditions. BNH Solutions may share limited information with the following recipients.

• Professional advisers such as accountants, solicitors and independent tax specialists, where their advice is required for the proper conduct of a matter.
• Service providers that support the supply of services, for example a secure file storage provider, an email hosting service or a software platform used to deliver an agreed engagement.
• Regulators and authorities where disclosure is required by a court order, a tax notice or another legal duty.
• A buyer or successor if the business is acquired, reorganised or wound down, so that records remain properly held under equivalent safeguards.

Every provider engaged by BNH Solutions is chosen for its data standards and is required to act only on documented instructions. No third party is granted broad rights to use personal data for its own separate marketing.

8. Retention Periods

Personal data is kept only for as long as it is genuinely needed. Enquiry records are normally closed and removed within two years of the last meaningful contact, unless a proposal has progressed into a live engagement.

Records of completed engagements, including reports and invoices, are retained in line with accounting rules and professional indemnity expectations, commonly for a period of around six financial years. After that time secure disposal is arranged in a way that prevents recovery.

Correspondence and meeting records tied to an ongoing matter are kept while the matter remains active and then reviewed for deletion. Technical logs are kept for a short operating window, generally no more than twenty six months, and are used only for site reliability and abuse prevention.

9. Cookies and Analytics

This website may use small text files called cookies to assist with navigation and to measure how pages are read. Strictly necessary cookies support basic functions such as keeping a session stable and are expected when any website is used.

Where analytics are active they collect aggregate information about which pages are popular, how visitors arrive and which devices are used. Analytics identifiers are normally not linked to an individual name or address and are treated as technical data.

No advertising cookies are placed and BNH Solutions does not run retargeting campaigns that follow a visitor across unrelated sites. Visitors who prefer not to hold cookies can set their browser to block them, although a few convenient page behaviours may then behave less smoothly.

10. Security Measures

Protecting personal data is a standing instruction rather than a single action. BNH Solutions applies a set of organisational and technical controls that keep pace with the value of the data concerned.

• Access to client records is limited to named individuals who need the data for the current matter.
• Strong passwords, where available two factor checks, and encrypted connections are used on email, file storage and the website connection.
• Equipment is kept up to date and protected against known threats.
• Documents that leave the office are encrypted or delivered through a secure channel.
• Staff and independent advisers complete confidentiality training before gaining access to personal data.

Should a breach affecting personal data occur, BNH Solutions will assess the risk, take steps to limit the harm and notify the relevant individuals and the Information Commissioner where the law requires such a report.

11. Your Rights

Individuals whose data is held by BNH Solutions hold a set of rights that are described in this section. These rights can be exercised by writing to the contact details at the end of this policy.

• The right of access, which allows a copy of the personal data held and an explanation of how it is used.
• The right to rectification, which allows incorrect or incomplete records to be corrected.
• The right to erasure, which asks that data be deleted where there is no longer a lawful reason to keep it.
• The right to restrict processing, which pauses use of the data while a dispute about it is resolved.
• The right to data portability, which requests a structured copy of data given with consent or under contract.
• The right to object, which challenges processing relied on as a legitimate interest.
• The right to withdraw consent at any time, where processing has been based on consent.

Most requests are answered within one month from receipt. Where a request is complex or arrives during a busy period the time can be extended by a further two months, and BNH Solutions will tell the requester why the delay is needed.

12. Privacy for Children

The services of BNH Solutions are directed at businesses and adult professionals rather than children. This website is not designed to attract visitors below the age of sixteen and BNH Solutions does not knowingly collect personal data from children.

If a parent or guardian believes that personal data belonging to a child has reached the company by mistake, they should contact BNH Solutions using the details given in the final section so that the record can be reviewed and removed without delay. No separate marketing is directed at children and no engagement is opened with a minor without the proper authority of a responsible adult.

13. International Transfers

BNH Solutions operates principally from the United Kingdom and stores most records within the United Kingdom and the European Economic Area. Where a service provider stores data in another country, BNH Solutions checks that the destination offers an adequate standard of protection recognised under UK law or that a sound safeguard such as a contractual clause is in place.

Because clients frequently trade across borders, project documents may at times be accessed by a client from abroad through the clients own systems. That arrangement is separate from the BNH Solutions storage and is governed by the terms agreed between the client and its own providers. BNH Solutions will advise a client before transferring records to a country without a recognised standard of protection.

14. Third Party Links

Occasional content or correspondence may refer to an external website or an online document held by a government body, a regulator or a client. Once a visitor leaves the BNH Solutions website, the privacy controls of the destination apply and BNH Solutions cannot speak for how that site handles data.

BNH Solutions reviews the most common references before including them and does not knowingly direct readers toward sites that gather data improperly. A reader who is concerned about an external link should treat it with the caution normally given to unfamiliar websites.

15. Changes to This Policy

Privacy rules, business practices and the law all move over time, so this policy is reviewed at least once each year and whenever a significant practice changes. The version in force is always the one published on this page, with the revision date shown at the top.

Where a change is material and could affect the way personal data is used, BNH Solutions will highlight the change on the website and, where contact details are held for a consent based relationship, will notify the individual directly. An older policy is not applied to data collected under a newer version of this document.

16. Contact and Complaints

Questions, requests to exercise a right, and any concern about the handling of personal data can all be sent to the company. BNH Solutions can be reached by email at desk@bnhsolutions.buzz or by telephone on +19518886296. Written correspondence can be posted to BNH COMMERCIAL SOLUTIONS LIMITED, 67 Brantwood Road, BEXLEYHEATH - DA7 6LH, United Kingdom (GB).

If a response does not resolve a concern, an individual has the right to complain to the Information Commissioners Office in the United Kingdom, the supervisory authority for data protection. BNH Solutions will always cooperate with such a complaint and never treats a complaint as a reason to alter how legitimate data is managed.