These terms of service govern the use of this website and the supply of commercial consultancy and business support services by BNH COMMERCIAL SOLUTIONS LIMITED, whose principal place of business is 67 Brantwood Road, BEXLEYHEATH - DA7 6LH, United Kingdom (GB). The services are provided under the trading style BNH Solutions. Please read these terms carefully before requesting a proposal or using the website. By placing an enquiry, accepting a proposal or using the site, you agree to these terms and to act in a lawful and honest way.
1. Agreement and Parties
These terms form the understanding between you, the client or visitor, and BNH COMMERCIAL SOLUTIONS LIMITED, referred to throughout these pages as BNH Solutions or the company. The company is registered and based at 67 Brantwood Road, BEXLEYHEATH - DA7 6LH, United Kingdom (GB), and can be contacted by email at desk@bnhsolutions.buzz or by telephone on +19518886296.
Where an individual places an enquiry on behalf of a company, that individual confirms that they are authorised to bind the company to these terms. The individual remains personally responsible for the accuracy of the information they provide on behalf of the business.
2. Meaning of Common Terms
To avoid confusion a few words are defined as they are used in these terms. The website means the pages published at the web addresses operated by BNH Solutions. Services means the professional and business support work described on the website and in a proposal, including business process reviews, tender and bid support, operations cost analysis, supplier and contract management and growth planning workshops. An engagement means an item of work agreed between a client and BNH Solutions under a written proposal. A deliverable is a report, review, plan or document issued to a client as the result of an engagement.
The client means the person or company that requests or receives the services. BNH Solutions and the client are together referred to as the parties. Reading within the definition of engagement, a proposal is a written statement of scope, price and schedule given to a client before work begins.
3. Consultancy Engagements
BNH Solutions carries out each engagement with reasonable skill and care and in line with recognised professional practice. An engagement begins only when a client has received a proposal, agreed its content and accepted the applicable terms. No work of substance starts before these conditions are met.
BNH Solutions acts as an independent adviser rather than as an employee of the client or any of the clients partners. Advisers use professional judgement to present options fairly and do not guarantee a particular commercial outcome such as the award of a tender, the size of a saving or the approval of a funding request. The value of the advice is realised through the competence of the client to act on it.
Each engagement runs through a dependable routine. BNH Solutions listens first and offers advice second, so the work fits the real question rather than a ready made answer. Findings are tested by questioning and by checking the numbers, and disagreement is treated as a useful signal rather than an inconvenience. Where a view changes after fresh evidence arrives, the record is amended so that the final deliverable reads true. A client should always be able to trace how a recommendation was reached and who checked it.
BNH Solutions keeps its own conduct to the standards it recommends to others. Advisers arrive prepared, keep to agreed timetables where the material allows, and tell a client promptly if a deadline cannot be met or an assumption no longer holds. This ordinary discipline of honest and prompt communication underpins every engagement and is expected from the client in return.
4. Proposals and Acceptance
Each engagement is defined in a written proposal prepared by BNH Solutions. The proposal states the scope, the deliverables, the agreed fee and the expected schedule. A proposal is an invitation to treat and does not become binding until the client accepts it in writing, normally by signing a copy or returning an acknowledgement by email.
Where a client requests a change to a proposal before acceptance, BNH Solutions may issue a revised version to reflect the change. Once accepted, the proposal together with these terms forms the whole agreement between the parties and replaces any earlier drafts or casual statements made in conversation.
5. Fees and Payment Terms
Fees are quoted in the currency shown on each proposal and are exclusive of value added tax unless the proposal states otherwise. Where value added tax applies it is added at the rate in force at the tax point and is paid by the client without reduction.
Payment is due as stated on the proposal, commonly by an agreed initial instalment before a project begins and further stages as work is completed. Unless a different arrangement is written down, invoices are payable within thirty days from the date of issue. Late payment may attract interest and recovery costs allowed under the Late Payment of Commercial Debts (Interest) Act 1998, and BNH Solutions may pause further work while an unpaid invoice remains overdue.
Quotes are given in advance so that the price matches the promise. A proposal sets out the fee, what that fee includes, and any item that is charged as an addition. Travel and reasonable expenses are quoted where they are likely to be material and, where a small cost falls outside the quote, it is disclosed on the invoice rather than hidden inside a broad figure. The client is welcome to ask for a written breakdown of any fee before acceptance.
BNH Solutions does not link fees to outcomes in a way that could colour advice. A success fee may be agreed for a specific task only where it is lawful, clearly described and does not appear to reward an improper result. In ordinary review and advisory work the fee is fixed by scope and time, which keeps the advice independent and the relationship straightforward.
6. Scope of Work and Changes
The scope set out in a proposal describes the work that BNH Solutions agrees to complete for the fee stated. Requests that fall outside that description, such as additional sites, extra reports or unplanned attendance at further meetings, are treated as a change in scope and are quoted and accepted separately before the extra work is done.
If the client asks for a change and BNH Solutions proceeds before a formal note is issued, the client should not assume the change is free. A fair charge for material additions is usually agreed by written amendment to the proposal, keeping the record complete for both parties.
Scope is also kept bounded in the other direction. Where a matter proves to sit outside an agreed review, such as a full legal opinion or a formal audit, BNH Solutions will say so clearly and recommend the right specialist rather than drifting beyond its own skill. This keeps each deliverable reliable and prevents the quiet expansion of an engagement beyond what a price was set for.
7. Reporting and Deliverables
Findings are issued as deliverables in a form suitable for the client, commonly a written report, a set of meeting minutes or a slide summary. Each deliverable is prepared for the client named on the proposal and should not be treated as general advice to other parties.
BNH Solutions aims to meet the schedule shown on the proposal but the timeline may depend on the timely supply of information and access by the client. Where the client delays the supply of material, the schedule adjusts to reflect the delay without penalty to BNH Solutions. Deliverables are sent to the contact given for the engagement and the client is expected to check that they reach the right hands.
A deliverable records the basis on which advice was formed, including the assumptions relied upon and the limits of the information reviewed. Where a figure could not be verified, that limit is stated rather than glossed over, so the client understands the strength of each recommendation. The client is invited to question any part of a deliverable within a reasonable time and BNH Solutions will answer the query or correct an error at no charge where one is found.
8. Confidential Information
Both parties may disclose information to the other during an engagement that is not for general publication. Such confidential information includes commercial results, pricing, staff detail, supplier terms and draft work prepared in confidence.
Each party agrees to use confidential information only for the purpose of the engagement and to protect it with the same care used for its own valuable records. This duty survives the end of the engagement. Confidential information does not include material already public, received lawfully from another source or independently developed without use of the disclosed material.
In practical terms this means that BNH Solutions will not repeat a clients commercial position in wider conversation and will not reuse a distinctive pricing detail for a competing interest. Neither will a client share a deliverable beyond its own legitimate use in a way that could damage the working methods of BNH Solutions. If either party is ever unsure whether a disclosure is safe, the correct course is to ask before sharing rather than to judge it alone.
9. Intellectual Property
Deliverables prepared for a client pass to the client on full payment of the related fees, for use within that clients own business. Nothing in these terms transfers copyright in the underlying working methods, templates, frameworks or training material of BNH Solutions to the client, and those items remain the property of the company.
The client grants BNH Solutions the limited permission to use information supplied for the engagement solely to deliver the work agreed. BNH Solutions may refer to completed work in general terms to describe its experience, without disclosing price, sensitive results or the clients identity unless allowed in advance.
Where a client commissions a report that draws on frameworks or prior work of the company, the report itself belongs to the client for its stated purpose while the reusable method beneath it stays with the company. This sensible line protects the value a client has paid for without wrongly claiming ownership of general professional practice built up over years of engagement.
10. Client Duties and Assumptions
The success of an engagement depends on a fair supply of facts. The client agrees to give BNH Solutions reasonable access to records, staff and premises, and to supply accurate information in good time. BNH Solutions relies on the materials given and does not independently audit every figure unless a review is agreed to extend to such verification.
The client agrees to point out at the earliest opportunity anything that might affect the validity of the work, such as an error in a prior record, a known dispute or a legal limit that constrains a recommended action. Where a client knowingly withholds material facts, the quality of the advice cannot be guaranteed and the client accepts the consequences of that omission.
Where an engagement requires co operation from several of the clients people, the client agrees to name a single point of contact who can gather information and keep momentum. This avoids the slow and confused collection of records and preserves the schedule agreed for completion. BNH Solutions will treat that contact as the responsible channel for every day-to-day matter unless told otherwise.
11. Warranties and Disclaimer
BNH Solutions warrants that services are provided with reasonable skill and care by competent advisers, and that deliverables reflect the information available at the time they are prepared. BNH Solutions makes the results and outcomes of the services available to the client, but each engagement addresses the facts present at that date.
Except as set out in these terms, and to the fullest extent allowed by law, BNH Solutions gives no other warranty about the services, including no warranty that a particular tender will succeed, a specific saving will be achieved or an external third party will approve or fund an action. The website content is given for general guidance and is not formal professional advice for any single situation.
An engagement is tested against the facts of its own date. Recommendations rely on the accuracy of the information supplied and on the laws and market conditions that hold when the work is prepared. The client should therefore treat a result as a professional view formed at a moment in time and should recheck the position before acting much later, particularly where markets or regulations could have changed the underlying assumption.
12. Limitation of Liability
Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud or deceit, or for any other liability that applies without dispute under statute.
Within that boundary and to the fullest extent permitted by law, the total liability of BNH Solutions arising under or in connection with an engagement, whether in contract, tort, negligence or otherwise, is limited to the total fees paid by the client for the engagement in question. BNH Solutions is not liable for any indirect or consequential loss, including loss of profit, loss of opportunity, loss of data or loss of expected savings, even where such loss was foreseeable. Any claim must be brought within the time allowed by law from the date the client knew or ought to have known of the matter.
A claim is considered fairly and in proportion. Where an error in a deliverable is shown, BNH Solutions will first offer to correct the work at no charge or to repeat the affected part, and where that remedy is sufficient this is the preferred route over a final claim on fees. A client who believes an error has caused loss should raise the matter promptly in writing with the evidence, so that the position can be examined openly rather than allowed to sour.
13. Independent Advisers and Insurance
Advisers engaged by BNH Solutions act as independent professionals and are not employees or agents of the client. Where BNH Solutions brings in a specialist for a particular matter, that specialist accepts their own professional duty and relevant disclosure is made before work begins.
BNH Solutions keeps professional indemnity cover appropriate to the type of advice it gives and will provide evidence of cover on request. Such insurance exists to respond to genuine claims of professional error and does not create wider duties to parties who are not part of the engagement.
14. Suspension and Termination
Either party may end an engagement on written notice where the other party has broken a material term and has not put the breach right within a reasonable period after the notice is given.
On termination, the client pays for all work properly completed and all reasonable costs already incurred up to the date of termination. Any unpaid earlier invoices become due on termination. Deliverables produced before termination remain governed by these terms and any outstanding confidentiality and non disclosure duties continue as set out above.
Either party may also bring an engagement to an orderly close by mutual written agreement where the remaining work is no longer needed or the parties part company on good terms. In that case the final account is settled quickly, any materials owned by the client are returned or confirmed destroyed, and no charge is made for work that was fairly not carried out.
15. Website Use and Content
The website is provided for lawful use and helpful guidance. BNH Solutions works to keep the content accurate and current but does not guarantee that every page is free from error or always available. The site should not be used as a substitute for tailored professional advice on a specific matter.
A visitor agrees not to misuse the site, including by attempting unauthorised access, uploading harmful files, interfering with its operation or gathering data in a way that overloads the service. Content of the website may be printed or stored for private reference but may not be copied in bulk or republished without the prior written agreement of BNH Solutions.
The statements on the website describe the nature of the services at a general level and are not a promise of a particular result for any client. Figures describing past work, such as the number of reviews delivered or programs running, reflect experience recorded to a stated date. Before acting on anything read on the site, a visitor should raise the specific question with BNH Solutions through the contact details shown, so that advice is grounded in the actual situation.
16. Governing Law and Complaints
These terms and every engagement are governed by the law of England and Wales. Each party submits to the exclusive jurisdiction of the courts of England and Wales for any dispute, except that BNH Solutions may also take action in any other court with jurisdiction over a client where enforcement is more practical.
A concern about the service should first be raised in writing to BNH Solutions at desk@bnhsolutions.buzz so that it can be put right without formality. BNH Solutions aims to acknowledge a complaint within three working days and to respond fully within a reasonable period. If the concern remains unresolved, either party may pursue the matter in the courts in the manner described above.
Nothing in these terms takes away any consumer right that cannot be waived by agreement, and nothing is intended to conflict with the mandatory legal duties of BNH Solutions toward the people and businesses it serves. Where any part of these terms is found to be unenforceable by a court, that part is severed and the remainder continues to apply in full. These terms represent the entire understanding between the parties in place of any earlier correspondence about the same matter.